Credit Guide

Credit Guide information and requests

Before we provide credit assistance, we are required to give you our Credit Guide. It explains who we are, the lenders on our panel, how we are paid, and how to make a complaint. This page is a summary, not the complete Credit Guide. You can request the current guide below; we will provide it as soon as practicable before credit assistance.

Chorus Finance Pty Ltd | ACN: 641 810 755 | ASIC Authorised Credit Representative 527416 | Credit representative of AFG (ACL 389087)

What the Credit Guide covers

Our Credit Guide is provided by our aggregator, AFG (Australian Finance Group Ltd, ACL 389087). As a credit representative of AFG, Chorus Finance Pty Ltd (ACN 641 810 755, ASIC Authorised Credit Representative 527416) is required to give you this guide as soon as practicable before we provide credit assistance.

• •Who we are and our Australian Credit Licence details
• •The lenders on our panel and how we select them
• •How we are paid, including lender-paid commissions and any referral arrangements
• •Your right to request information about commissions
• •How to make a complaint and what happens next

Who we are

Chorus Finance Pty Ltd (ACN 641 810 755) is an authorised credit representative (ASIC number 527416) of Australian Finance Group Ltd (AFG), which holds Australian Credit Licence (ACL) 389087. We provide mortgage broking and finance services to borrowers across Brisbane and Queensland.

When we provide credit assistance we act on your behalf, not on behalf of any lender. Our role is to help you find a loan that suits your needs from the lenders on our panel.

The lenders on our panel

We access a wide panel of banks, non-bank lenders, and specialist credit providers through AFG’s aggregation panel. Information about AFG is available at afgonline.com.au. We do not have access to every lender in the market, and we will tell you if we believe a lender outside our panel may be more suitable for your situation.

How we are paid

In most cases the lender pays us a commission when your loan settles. We do not charge you a fee for our standard broking service. You have the right to ask us for details of commissions or other benefits we may receive, and we will give you that information in writing before you proceed.

• •Upfront commission: a percentage of the loan amount paid by the lender at settlement.
• •Trail commission: a smaller ongoing percentage paid by the lender while your loan remains active.
• •Referral arrangements: where we refer you to a third party (such as a conveyancer or financial planner), we will disclose any referral fee before the referral.

Commission amounts vary by lender and product. Receiving a commission does not change our obligation to recommend a loan that is not unsuitable for you.

Request the AFG Credit Guide

Because we operate as a credit representative of AFG, AFG’s Credit Guide also applies to our credit assistance. The AFG Credit Guide sets out AFG’s licence details, its panel of lenders, and the commission model in more detail.

Complaints

If you have a complaint about our credit assistance, please contact us first so we can try to resolve it. We will acknowledge your complaint within one business day and aim to resolve it within 30 days.