Complaints

Raise a concern

If something has not gone as expected, please tell us so we can review the matter and work with you toward a resolution.

Contact Chorus first

Please include enough detail for us to understand the concern and how we can contact you.

We will acknowledge your concern, review it through our internal dispute-resolution process, and keep you informed.

If we cannot resolve your concern, you may contact the Australian Financial Complaints Authority (AFCA).